Return Policy

SHIPPING

SHIPPING RATES

Below are the current shipping options available when purchasing from the Saint Barkus website store

  • Standard Shipping (3-6 Business Days) - FREE

  • Expedited 2-3 Day - $4.95

Once an order has been processed the shipping method cannot be changed.

PROCESSING TIMES

Saint Barkus offers free standard shipping with 3-6 business day delivery. This includes a 1-2 business day processing time for orders. Please allow extra time if your order was placed Friday evening, during weekends or on holidays. For example, if your order was placed Friday evening, it is standard to not see any tracking updates until Monday evening,


TRACKING UPDATES

During busier seasons, carriers may take longer than expected to update the tracking status of a package. If a package has shipped and the tracking status does not update within 3 business days, please contact Saint Barkus for an additional update on your package. If a package shows tracking updates but has stalled at a processing location, please contact the carrier for additional information, as they would be able to provide the most up to date information on your package.

 

RETURN / REFUND POLICY

We stand fully behind our products. If you are not 100% satisfied, contact info@saintbarkus.com within 30 days of product purchase to initiate the return process. We will ask you to confirm information about your order and ask that you share your valuable input as to why you are requesting a return, so that we may strive to improve your customer experience in the future. If your information is confirmed and the refund request accepted, we will provide a refund to you within 30 days.

Please note, we are only able to accept returns/provide refunds for orders purchased through www.saintbarkus.com. Samples received or items purchased through another retail outlet will not be eligible for return.